Widerrufsrecht

Last updated: November 7, 2026

Returns and Refund

At Atelier Khayzah, we strive to ensure every order is carefully prepared, accurately fulfilled and delivered with care. Your satisfaction matters to us, and we want every piece you receive to meet your expectations.

Atelier Khayzah does not offer cash refunds or exchanges for change-of-mind purchases, personal preference, including change in color preference, material or sizing.

Returns are only accepted where an item is damaged, defective, or incorrectly supplied due to an error by Atelier Khayzah.

Should you need to request a return due to an error made by us, we accept eligible returns within 10 calendar days of delivery, subject to the following conditions:

Items must be unused, unworn and unwashed.
Items must be returned in their original condition with all tags attaced.
Items must be free from stains, makeup marks, perfume, deodorant, odors, pulls or other sign of use.
Item must be in its original packaging.

How to start a return

To initiate a return, please contact us with your order number within the eligible return period (10 calendar days).

All returns shipping costs will be covered by Atelier Khayzah if eligible under our damage claim. Original shipping fees are non-refundable.

Damages and issues

Please inspect your order when you receive it and contact us immediately preferably within 48 hours of delivery with photos if an item is defective or damaged, or if you received the wrong item.

All shipping cost will be handled by Atelier Khayzah if eligible under our damage claim

Exchanges

Contact us within 10 calendar days to ask about exchange options for damaged, defective, or incorrect items before returning your item.

Refunds

Items received damaged, defective or incorrectly supplied should be reported to Atelier Khayzah preferably within 48 hours of delivery with photos. These cases will be reviewed and resolved in accordance with applicable consumer protection laws.

Approved refunds are issued to your original payment method within 5-10 business days after returns have been received and processed.